THE BEHAVIOURAL ARCHITECTS AUSTRALIA PTY LTD
ABN 55 159 835 784
About this privacy notice:
The purpose of this privacy notice is to explain how we use and look after any personal data that we may collect from you as part of being a participant in a research project or customer or employee survey.
Personal data means any information about you, where you can be identified (e.g. because it contains an identifier such as your full name, contact details or an image of your face).
This privacy notice explains in detail the types of personal information we may collect about you, how we collect and use it, who we might share it with, the steps we take to ensure it is safe and your rights to your personal information.
The Federal Privacy Act 1988 is legislation that defines a set of 13 Australian Privacy Principles (APP’s) that govern the way organisations collect, use, protect and disclose personal information.
In addition, GDPR is a data protection regulation that imposes additional protections and obligations in relation to the processing of personal information of individuals located in the European Union.
The Behavioural Architects complies with all of its obligations under the requirements of Australian privacy law and the additional requirements following the GDPR (General Data Protection Regulation) legislation.
Under the terms of the regulation, The Behavioural Architects is defined as a ‘data controller’ of your personal information. This means that, after you give your consent, we are responsible for deciding how to process your information. We process your personal information to enable us to provide primary research services to our clients.
The Behavioural Architects also abides by the principles of the Australian Market and Social Research Society’s Code of Professional Behaviour. More information about the code can be found at www.amsrs.com.au
How we collect your personal information:
- Directly from you with your verbal and written consent. You do not have to give your consent, but if you don’t, we won’t be able to include you in a research project, customer or employee survey.
- From a third party acting on your behalf such as a fieldwork company or recruitment company.
- From a company of a product or service you have used or registered with, where you have given your permission to take part in research to help them improve their products and services.
- When you contact us by any means such as a query or complaint.
The type of information we process:
The Behavioural Architects may collect and process your personal information according to the specific research project you are a part of (we provide alternative consent for children and vulnerable adults). Typical types of personal information we may process may include your:
- Contact details including name, email, telephone number and address
- Bank details for incentive payment
- Demographic, attitudinal and behavioural information
- Photographs or images
- Video or audio recordings from face to face research interviews or your submissions on online research platforms
- Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback
Sensitive personal information we process:
The Behavioural Architects will ask for your explicit consent or provide an explicit opt-out if we are collecting and processing your sensitive personal information. In this instance, we will provide you will full details of the information we need and the reason why we need it. Categories of sensitive personal information may include your:
- Race or ethnic origin
- Religious or other beliefs
- Sexual orientation
- Physical or mental health details
- Trade union membership
- Political opinions
- Criminal conviction
Dealing with unsolicited information
We will take all reasonable steps to ensure that all unsolicited information is destroyed or de-identified immediately.
How we will use your information:
The Behavioural Architects may use your personal information in the following ways:
- To communicate with you
- To transfer money to you
- To bring to life research reports e.g. by including photographs, audio recordings or short edited video clips from research - these may be used for internal conferences, internal presentations or as part of an internal internet by the client who has commissioned the research
- To bring to life the research to a wider audience - only when you have provided consent to do so
- To carry out your instructions i.e. to process a request
- Conducting research and providing reports and recommendations based on that research
- Effectively providing you with our services
- Meeting our legal and regulatory obligations
- Direct marketing (such as providing you with information about our products and promotional notices and offers)
- Improving our websites.
*Please note: anonymise all the information we gather as part of the research, e.g. your comments. The exception to this is photographs or video images of your face, & audio recordings of your voice which will remain identifiable and will only be shown if you have explicitly provided consent to do so.
Who we share your information with:
We know how much data security matters and we will treat your data with the utmost care and take all appropriate steps to protect it. We require that your data is handled securely and treated in accordance with law and will have policies in place with these organisations to protect your privacy and keep your information safe:
- Only the necessary information needed will be provided to perform specific services
- Your information will only be used for the exact purposes as specified in consent forms or the invitation to participate in the research
- Your privacy will be respected and protected at all times
- If we stop using a specific service, any of your data held by them will either be deleted or rendered anonymous.
We may share your personal information with third parties with whom we have contractual agreements such as viewing facilities, service providers, data processing services, suppliers or freelancers that have been commissioned in order to carry out the research
Who we never share your information with:
- The Behavioural Architects will never release your personal information to the general public and it will not be used for general broadcast without explicit consent
- Your personal information will not be passed to external agencies to be used for sales or marketing purposes
- We will never disclose your information to the police or other enforcement regulatory or Government body
How long we’ll keep your information:
Any personal data you provide will be used solely for the purposes of research and held for no longer than is necessary. Most personal information captured about you will deleted 12 months after the completion of the project, with the following exceptions: (1) selected photographs, video footage and audio recordings may be included in a final report, (2) signed consent forms, (3) signed acceptance of incentive forms, (4) longitudinal research – which will explicitly inform you about the timelines for personal data.
As an output of this project, the above mentioned client and their partner agencies i.e. marketing partners, will receive a report that may contain selected photographs, video footage and audio recordings. This material will be used for internal conferences, internal presentations or as part of an internal intranet and is not to be released to the general public nor to be used for general broadcast.
Signed consent forms and incentive acceptance sheets will be held as a record of your participation for up to seven years, as required by HMRC.
Use of government related identifiers
We do not use government identifiers (e.g. tax file numbers or Medicare numbers) to identify individuals.
Cross border disclosure
Your personal information may also be processed by, or disclosed to employees, representatives, or other third parties operating outside of Australia who work for, or are engaged by us in other countries, including the United Kingdom and China.
We will take reasonable steps, in the circumstances, before your personal information is disclosed to an overseas recipient, to ensure that the overseas recipient does not breach privacy laws in relation to your personal information (‘the reasonable steps’).
The reasonable steps may not apply if you consent to the disclosure of your personal information to an overseas recipient and we reasonably believe that the overseas receipt is subject to laws that are suitability similar to privacy laws in Australia.
If you consent to the disclosure of your personal information to an overseas recipient, the overseas recipient may not be accountable under the Privacy Act, and you will not be able to seek redress for breaches under the Privacy Act.
What are your rights?
Under GDPR and the APP, you have rights that you can exercise involving any personal information The Behavioural Architects holds on you such as:
- Access to the personal information we hold about you
- The correction of your personal information when incorrect, out of date or incomplete
- The objection, restriction or erasure of processing of your personal information
- Whenever you have given us your consent to use your personal information you have the right to change your mind at any time and withdraw your consent
- Request the transfer of your personal information to another party
If you have a request about your personal information, please contact our Privacy Officer (details below). To protect the confidentiality of your information, we will ask you to verify your identify before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission. If we choose not to action your request we will explain to you the reasons for our refusal.
Complaints and disputes
We will ensure your complaint is handled by our Privacy Officer in an appropriate and reasonable manner. Where necessary we may consult with our related entities and partners in order to deal with your complaint. A written notice of our decision regarding your complaint will be provided to you. If you are not satisfied with the outcome, then you may contact the Office of the Australian Privacy Commissioner:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Who should you contact for further information?
The Behavioural Architects Australia Pty Ltd
102/19a Boundary Street, Paddington NSW 2021
Phone: +61 2 9358 3855
Our Privacy Officer will consider your question or complaint and respond to you in a reasonable timeframe.Last Updated August 2020